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Check the shipment status of recent orders using our Order Tracking option. Only orders shipped via UPS or FedEx are eligible for tracking.

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Returns

Returning Items Within the U.S.

No pre-authorization is required to return a package. To assist us in processing a speedy return, please follow the steps outlined below.

Fill out and submit or print return form.
This electronic form makes it easy for you to prepare your return. Fill in the appropriate information, then submit or print the form and include it in your return package.

If you choose to submit the form, shortly thereafter you will receive an email containing an official return document and label that will allow you to track the progress of your return.

Send return package to:

West coast customers use:

J.W. Pepper Distribution Center
1743 South 5500 West
Salt Lake City, UT 84104

East coast customers use:

J.W. Pepper Distribution Center
9053 Riverside Parkway
Lithia Springs, GA 30122-3247

Exchanges
For the fastest service, call our toll-free music line at 800-345-6296 to speak with a customer service representative. An order will be placed for you right away, for which you will be charged. Once we receive your return, those items that qualify for credit will be credited to your original order (less shipping charges).

Order Corrections
For the fastest service, call our toll-free music line at 800-345-6296 to speak with a customer service representative.
An online Order Corrections process is coming soon.

Technical

Technical Issues:

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Technical Support via Mail

Services

Pepper's Unique Services...

Welcome friends both old and new! Music has been our passion at Pepper for over 132 years; and our commitment to service is stronger than ever.

Pepper brings the world of piano music to your door year-round with our catalogs, websites, and online music clubs. Our many services make Pepper the preferred music store for piano teachers.

What makes Pepper so special is our people. You simply can't find a more helpful, knowledgeable, and dedicated group of people to serve you. We're committed to bringing you the music you need, when you need it.

There are three ways to find the very best sheet music on the market:

Browse our online catalog
Pepper's online catalog features titles hand picked by our editors. To access the online piano catalog, put your cursor over the piano music categories across the top of each page. Just click on the category of interest to see a select list of titles.
Search our database of piano titles
If you are looking for a specific title and don't find it in our online catalog, try searching by keywords from the top left of the page. Simply put your information into the Keywords field at the top left and click "Search".

Unique services

Free shipping
For orders of $50 or more at PianoAtPepper.com.
Fast delivery
We stock titles in 15 locations throughout the U.S.
Order by 3:00 p.m. and we'll ship it to you the same day.
100% Satisfaction Guarantee
Return your purchase for credit or a full refund, if you're not completely satisfied.
No questions asked.

Special services for piano teachers

Once you've established your business account with us, you may take advantage of the following services:

Order on approval
Order one copy of as many titles as you'd like. You review the music for 30 days and only pay if you decide to keep it.
Direct billing
Open up a personal account and receive a bill with each shipment. You'll then have 30 days to pay from that bill.

Resources

Basic Library
The Basic Library indicator highlights works that have stood the test of time and become standards of piano literature and piano pedagogy. They stand out above the rest for their musical soundness and popularity with pianists.
Editors' Choice
The Editors' Choice symbol is used to designate new titles that are the best of what our editors have seen this year. They have been selected as valuable new additions to the piano repertoire, and are worth your consideration.
Pepper Levels
Since publishers have varying definitions for leveling, our editors have created one standard "Pepper Level." You'll find Pepper Level abbreviations next to the price of each product we advertise on PianoAtPepper.com. Just click on the one or two-letter abbreviation to see our definitions. Click here to see grade definitions.
See the Music
Page scans are available for many of PianoAtPepper.com's advertised titles to help you evaluate the product before purchase. Simply click on the "See the Music" link next to the item listing to view a page or two of the book or sheet. Each publisher represented has given J.W. Pepper & Son, Inc. their permission to post cover and page scans of their product. These scans are for promotional purposes only. All rights reserved.

Frequently Asked Questions

Who is J.W. Pepper?
Click here for the history of J.W. Pepper.

Who do I contact if I have technical questions on how to use PianoAtPepper.com?
Feel free to email us at support@jwpepper.com. Our technical email cues are monitored Monday-Friday 8:30am to 5:00pm (EST). You will receive a reply within 24 hours (excluding weekends).

How do I place an order?
There are several ways to place an order: online at PianoAtPepper.com, by phone, by fax, by mail, or by walking into one of our 15 branches across the country.
Orders of $50 or more on PianoAtPepper.com and you won’t be charged shipping.

Call us toll-free: 1-800-345-6296.
Fax us toll-free: 1-800-260-1482.
Mail your order:
J.W. Pepper & Son, Inc.
P.O. Box 850
Valley Forge, PA 19482

How do I track my order once I’ve placed it?
Orders shipped via UPS or FedEx are traceable. Just click on the “Order Tracking” box at the top of the PianoAtPepper.com homepage. Enter your email address and password and you will have access to all your past orders. You’ll be able to see your past invoices and track your package(s), right from PianoAtPepper.com.

How do I return an order?
Simply send back the items you don’t wish to keep, using the return label you received with your order. Once we receive your returned items, we’ll credit your account.

How do I submit photos for inclusion in Pepper catalogs and promotions?
Our print and online catalogs and promotions often feature Pepper customers. Click here to find out how you, your performing group, or your students may be featured.