Your Personal Information:

Pepper does not collect any personal information on visitors to our Web site(s) (http://www.jwpepper.com, www.PianoAtPepper.com) unless the visitor chooses to provide that information to open an account, place an order or take advantage of information services we provide. If information is provided by the user for these purposes, we will use it only for internal purposes.

Today, internet browser software (for example Firefox, Netscape Navigator and Internet Explorer) automatically sends to visited web sites anonymous information such as the internet domain name the user came from and which browser software version the user has. This does not include personal identifying information such as the visitor's e-mail address or name. Operators of internet sites sometimes use this anonymous statistical information to decide what web site features are popular and which aren't, which can be likened to the process of TV ratings. Pepper may choose to collect and use this information in similar analysis of overall or "aggregate" web site use, but remember, unless you choose to provide us with personally identifiable information, your visit to our web site is anonymous. Even if you are a Pepper customer who has chosen to give us your name and address to open an account, we do not connect that information to statistical studies on web site usage.

"Cookie" Files

J.W. Pepper uses a browser feature commonly known as "cookies". A cookie is a simple text file that resides on your computer, unable to perform any operation on its own. J.W. Pepper uses cookies primarily for managing the contents of your electronic shopping cart, but may also use them for maintaining specific user information such as site preferences, authenticating or tracking.

If you prefer to set your browser to reject all "cookie" files, our web site will still function normally for information and searches, but you will experience the lack of ability to track the contents of your order basket (a new order basket will begin with each item that is added).

Use of Information:

Today many web sites are supported to a large degree by advertising revenue. J.W. Pepper is not. Our web site exists to provide our customers with the world's best online service in printed music and related products. Customer information is not supplied or sold to third parties, unless J.W. Pepper is required to do so by law. In this case J.W. Pepper will supply information to the parties identified by law as the recipients of the information.

Identifiable and/or non-identifiable information or data also may be supplied (1) to another party with which Pepper enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, or (2) to a third party (a) in response to a request by or on behalf of any local, state federal, or other form of legal department of body, whether or not pursuant to a subpoena, court order, or other form of legal process or (b) if determined by Pepper in its sole judgment that such supply of information id appropriate to protect the life, health, or property of Pepper or any other person or entity.

Security Measures:

Customer online accounts:

Pepper's online services include the ability of our customers to monitor the progress of their order, shipping status and billing information. Pepper keeps this information secure by limiting access to customers who have registered.

Credit card information:

Credit Card information may be transmitted by customers to Pepper via secure encryption technology at the customer's option, and is thereafter kept in our mainframe computer, behind the Internet "firewall" that restricts access from the Internet. In order to further customer security, credit card numbers are not stored for future use by the customer, and must be re-entered with each new purchase.

Transmission over the Internet:

Information transmitted to any web site travels via the interconnected network of computers called the Internet. While Pepper has implemented measures to protect customer privacy, once information reaches our web site computer, users who may have concerns about the privacy of their information have the option of placing orders using our toll-free telephone and fax numbers, or via mail:

Toll-free telephone: 1-800-345-6296
Toll-free fax: 1-800-260-1482
Mail: P.O. Box 850, Valley Forge, PA 19482

Customer Access to Data and Ability to Correct Personal Data:

Customers may review and request correction and/or deletion of information in their account at any time using the "My Account" feature on the Pepper Web site.

Email advertising Opt-in and Opt-out:

Customers who have opened Pepper accounts may choose to subscribe (Opt-in) to J.W. Pepper Online Music Clubs (there is no charge for this service) which from time to time send information on new products via e-mail. Pepper may also add existing customers to an e-mail advertising list. Either way, customers who have received e-mail from Pepper may cancel their e-mail Music Club subscription at any time (Opt-out) by accessing the "My Account" feature on the Pepper Web site.

Customers under the age of 16:

It is Pepper's policy not to knowingly sell to or collect personally identifiable information from children under the age of 16.

Right to Contact Users:

Pepper reserves the right to contact users of its Web site who have provided e-mail addresses regarding account status; changes to any policies; and other information we feel may be of interest.

Right to Change Privacy Policy

Due to the fast-changing nature of the Internet, Pepper reserves the right to change this Privacy Policy at any time. Users of the Pepper web site are encouraged to review this information from time to time, as all changes will be effective as to new and previous visitors.

Links to and from Other Web Sites

Pepper's Privacy Policy applies only to our own web site. Changes will appear in the then-current version of the posted Privacy Policy and it is the users' obligation to learn of changes to the Privacy Policy by checking the site for changes.

Acceptance of Terms

By using the J.W. Pepper & Son, Inc. Web site(s) and services you acknowledge that you have read and agree to all terms and policies.

Questions and Comments

Privacy Policy:

Please let us know if we can answer any questions you have or if you would like to make any comments about our Privacy Policy.
Contact us at gburtch@jwpepper.com.

General Comments:

If you would like to make general comments or suggestions concerning the J.W. Pepper Web site, please contact us at: kfernand@jwpepper.com

Effective Date:

The Privacy Policy is effective 12/21/2005

Copyright

All Pepper content on this web site is protected under the copyright laws of the United States of America and in other countries. In addition, certain other content, including but not limited to, software ("Software"), sound clips, cover art and music notation/score excerpts, is copyrighted by others. Unless otherwise specified, no one has permission to copy or republish, in any form, any content found on the Pepper web site. Removing or changing any copyright notices on this content is prohibited.

Feedback

Pepper welcomes suggestions and feedback or how to improve our products and services. The submission of any suggestions or ideas through this web site shall be deemed permission for Pepper to use, adopt or modify them without additional consideration. All suggestions and ideas so submitted become the sole property of Pepper.

Disclaimer

You are authorized to view and download the content available from this web site for personal, non commercial, informational purposes only. No part of the content of this web site may be redistributed, copied, or reproduced for commercial use without prior written consent of Pepper.

Links to Other Web sites

Pepper has provided links to other web sites on the World Wide Web for your convenience. These sites are maintained by other organizations and Pepper expressly disclaims any responsibility for the content, and/or quality of products or services provided by or advertised on these third party web sites.

Software Available on This Web site

Any Software that is made available to download from this web site is the copyrighted work of Pepper's suppliers and is solely for use by end users for personal, noncommercial, demonstration purposes.

RESTRICTED RIGHTS LEGEND. Any Software which is downloaded from this web site for or on behalf of the United States of America, its agencies and/or instrumentalities ("U. S. Government"), is provided with Restricted Rights. Use, duplication, or disclosure by the U. S. Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 2,52.2277013 or subparagraphs (c) (1) and (2) of the Commercial Computer Software Restricted Rights at 48 CFR 52.227-19, as applicable.

Limitation of Warranties, Disclaimer of Damages

THIS WEBSITE AND ITS CONTENTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT.

IN NO EVENT SHALL PEPPER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR ANY PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEBSITE AND ITS CONTENTS.

THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES MAY BE MADE TO THE CONTENT OF THIS WEBSITE AT ANY TIME. IN PARTICULAR, PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Governing Law and Jurisdiction

The laws of the Commonwealth of Pennsylvania shall apply to all claims regarding this site, its contents and orders placed via this website; jurisdiction is vested in the United States District Court for the Eastern District of Pennsylvania, or the Court of Common Pleas of Chester County, Pennsylvania.