Buy Piano Music at PianoatPepper.com

Internet Privacy Policy

Since our founding in 1876, J.W. Pepper has treated our customers with respect and loyalty. Our customers have rewarded our efforts by making J.W. Pepper the world's largest retailer of printed music. Buying from Pepper means buying from someone you trust. This 130-year tradition continues today.

Your Personal Information:

Pepper does not collect any personal information on visitors to our Web site(s) (http://www.jwpepper.com, www.PianoAtPepper.com) unless the visitor chooses to provide that information to open an account, place an order or take advantage of information services we provide. If information is provided by the user for these purposes, we will use it only for internal purposes.

Today, internet browser software (for example Netscape Navigator and Internet Explorer) automatically sends to visited web sites anonymous information such as the internet domain name the user came from and which browser software version the user has. This does not include personal identifying information such as the visitor's e-mail address or name. Operators of internet sites sometimes use this anonymous statistical information to decide what web site features are popular and which aren't, which can be likened to the process to TV ratings. Pepper may choose to collect and use this information in similar analysis of overall or "aggregate" web site use, but remember, unless you choose to provide us with personally identifiable information, your visit to our web site is anonymous. Even if you are a Pepper customer who has chosen to give us your name and address to open an account, we do not connect that information to statistical studies on web site usage.

"Cookie" Files

J.W. Pepper uses a browser feature commonly known as "cookies". A cookie is a simple text file that resides on your computer, unable to perform any operation on its own. J.W. Pepper uses cookies primarily for managing the contents of your electronic shopping cart, but may also use them for maintaining specific user information such as site preferences, authenticating or tracking.

If you prefer to set your browser to reject all "cookie" files, our web site will still function normally for information and searches, but you will experience the lack of ability to track the contents of your order basket (a new order basket will begin with each item that is added).

Use of Information:

Today many web sites are supported to a large degree by advertising revenue. Pepper's is not. Our web site exists to provide our customers with the world's best online service in printed music and related products. Customer information is not supplied or sold to third parties, unless Pepper is required to do so by law. In this case Pepper will supply information to the parties identified by law as the recipients of the information.

Identifiable and/or non-identifiable information or data also may be supplied (1) to another party with which Pepper enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, or (2) to a third party (a) in response to a request by or on behalf of any local, state federal, or other form of legal department of body, whether or not pursuant to a subpoena, court order, or other form of legal process or (b) if determined by Pepper in its sole judgment that such supply of information id appropriate to protect the life, health, or property of Pepper or any other person or entity.

Security Measures:

Customer online accounts:

Pepper's online services include the ability of our customers to monitor the progress of their order, shipping status and billing information. Pepper keeps this information secure by limiting access to customers who have registered.

Credit card information:

Credit Card information may be transmitted by customers to Pepper via secure encryption technology at the customer's option, and is thereafter kept in our mainframe computer, behind the Internet "firewall" that restricts access from the Internet. In order to further customer security, credit card numbers are not stored for future use by the customer, and must be re-entered with each new purchase.

Transmission over the Internet:

Information transmitted to any web site travels via the interconnected network of computers called the Internet. While Pepper has implemented measures to protect customer privacy, once information reaches our web site computer, users who may have concerns about the privacy of their information have the option of placing orders using our toll-free telephone and fax numbers, or via mail:

Toll-free telephone: 1-800-345-6296
Toll-free fax: 1-800-260-1482
Mail: P.O. Box 850, Valley Forge, PA 19482

Customer Access to Data and Ability to Correct Personal Data:

Customers may review and request correction and/or deletion of information in their account at any time using the "My Account" feature on the Pepper Web site.

Email advertising Opt-in and Opt-out:

Customers who have opened Pepper accounts may choose to subscribe (Opt-in) to J.W. Pepper Online Music Clubs (there is no charge for this service) which from time to time send information on new products via e-mail. Pepper may also add existing customers to an e-mail advertising list. Either way, customers who have received e-mail from Pepper may cancel their e-mail Music Club subscription at any time (Opt-out) by accessing the "My Account" feature on the Pepper Web site.

Customers under the age of 16:

It is Pepper's policy not to knowingly sell to or collect personally identifiable information from children under the age of 16.

Right to Contact Users:

Pepper reserves the right to contact users of its Web site who have provided e-mail addresses regarding account status; changes to any policies; and other information we feel may be of interest.

Right to Change Privacy Policy

Due to the fast-changing nature of the Internet, Pepper reserves the right to change this Privacy Policy at any time. Users of the Pepper web site are encouraged to review this information from time to time, as all changes will be effective as to new and previous visitors.

Links to and from Other Web Sites

Pepper's Privacy Policy applies only to our own web site. Changes will appear in the then-current version of the posted Privacy Policy and it is the users' obligation to learn of changes to the Privacy Policy by checking the site for changes.

Acceptance of Terms

By using the J.W. Pepper & Son, Inc. Web site(s) and services you acknowledge that you have read and agree to all terms and policies.

Questions and Comments

Privacy Policy:

Please let us know if we can answer any questions you have or if you would like to make any comments about our Privacy Policy.
Contact us at gburtch@jwpepper.com.

General Comments:

If you would like to make general comments or suggestions concerning the J.W. Pepper Web site, please contact us at: kfernand@jwpepper.com

Effective Date:

The Privacy Policy is effective 12/21/2005